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Contact
Order questions go to a person at Art & Keepsakes. Email us — there is no chat widget on this site.
Email us
Include:
- Your order number or the Stripe receipt reference, if you have one
- The product name and size
- Photos of the item, and of the packaging if it arrived damaged
Every item is made for that order. A completed order is not returnable for a change of mind, a different size, a different blank, or a design the buyer no longer wants. An image the buyer uploaded is not a defect when it is soft, cropped, or placed where the buyer put it. We reprint or refund only when the defect is ours: the item arrives damaged, the print is a production misprint, we printed a different file than the one submitted for that order, or our site placed the image in a different position than the preview the buyer approved. Email [email protected] with photos and the order number within 14 days of delivery. See returns.