Policy

Terms of sale

These terms cover orders placed with Art & Keepsakes at artandkeepsakes.com. By paying, you agree to them along with our shipping, returns, and privacy pages.

Products

Art prints are unframed matte posters unless a product page says otherwise. Custom Prints and occasion bundles are your image on the blank, size, and color you select. Prices are in US dollars and are shown before you pay. Frames are not included unless the product says so.

Made to order

We print after you order. Production usually takes several business days, then the carrier delivers. We do not promise overnight shipping. Free US shipping applies to art prints. Custom shipping can vary by blank and destination and is shown in checkout.

Custom uploads

You confirm you own the image or have permission to print it. An image the buyer uploaded is not a defect when it is soft, cropped, or placed where the buyer put it. We may refuse an upload that we cannot lawfully print.

Payment

Payment is taken by Stripe. A charge happens only after Stripe confirms payment. If secure checkout is unavailable, the product page says so and no Checkout Session is created.

Final sale

Every item is made for that order. A completed order is not returnable for a change of mind, a different size, a different blank, or a design the buyer no longer wants. An image the buyer uploaded is not a defect when it is soft, cropped, or placed where the buyer put it. We reprint or refund only when the defect is ours: the item arrives damaged, the print is a production misprint, we printed a different file than the one submitted for that order, or our site placed the image in a different position than the preview the buyer approved. Email [email protected] with photos and the order number within 14 days of delivery. Details are on the returns page.

Cancellations

Email us immediately with your order number if you need to cancel. If production has not started, we will try. Once the item is in production or shipped, we cannot cancel. There is no guarantee — it depends on the print queue.

Color

Screens and paper or fabric do not match perfectly. Small shifts between your monitor and the finished piece are normal.

Contact

Questions about an order: [email protected]. This storefront is US-oriented. If a mandatory consumer right where you live cannot be waived, that right still applies.